VadeKit Refund Policy
Effective 2026 · Publisher: zeppelin.works
VadeKit is sold as a one-time purchase through Dodo Payments, our payment processor and merchant of record. This page explains when a refund is available - it's also part of Section 12 of our Terms of Service.
No trial, no refund by default
The licence fee is payable in full at purchase and is non-refundable. VadeKit has no trial period - review the feature list, screenshots and system requirements before buying.
Exceptions
A refund is still available in two cases:
- Required by law. Nothing in our terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under applicable consumer-protection law (including Indonesia's Undang-Undang No. 8 Tahun 1999 tentang Perlindungan Konsumen) that cannot be excluded by agreement.
- Granted by Dodo Payments. As our payment processor and merchant of record, Dodo Payments may grant a refund under its own buyer terms - for example for a duplicate or unauthorised charge.
If the software doesn't work
If VadeKit fails to activate, or is materially defective, contact us first - most issues are a quick fix. If we can't fix it, we'll provide a repair, a replacement, or a refund to the extent required by law.
How to request
Email hello@vadekit.com with your order or payment ID and a description of the issue. We reply within a few business days.
Related: Terms of Service · Privacy Policy
© 2026 zeppelin.works.